| 1. Does my food actually come from a 5 Star Hotel Chain? |
| • YES. Your food comes from a 5 Star Hotel Chain. In the current pandemic situation in order to maintain maximum level of hygiene and sanitization we have |
| shifted all our food productions to 5 Star Hotels across the city. This ensures that your food is prepared in an environment which follows industry leading |
| best practices in accordance to HACCP and your food is prepared by Chefs with experience ranging over 15 Years. |
| 2. What is “COVID PROTECT COVER”? |
| • Your Meal Tray is served to you in a SEALED DISPOSABLE TRAY. The COVID PROTECT COVER is an extra layer of tamper proof packing that is added for an |
| extra layer of safety considering the contact with our handlers/delivery partners. The packaging comes with a sachet of hand sanitizer inside. This ensures |
| that once the COVID PROTECT COVER is removed your UNTOUCHED meal tray is ready for you to consume. |
| 3. How does this work? |
| • Sign up/ Register (Please fill detailed address with pincode and landmark) |
| • Choose customized or combo meals . You can prebook your orders till month end. Each day’s menu is different . |
| • You can recharge your wallet via debit card/ credit card or via net banking to place order. |
| 4. Do I need to login everyday to place orders? |
| • You do not need to login everyday to place orders. Once you place an order for a particular duration you will receive orders on a daily basis |
| 5. How much is the delivery charge? |
| • The delivery charge is INR 10 per meal per day |
| 6. How do I place the orders? |
| • First select the type of meal you would like to book |
| • Then enter the quantity of meals and select the meal plan as per preference |
| • Choose how often would you like your deliveries |
| • Choose your start date by selecting from the calendar and click on Buy Meal |
| • If not logged in you will have to signup by entering your basic details |
| • Pay from the available payment options |
| • Once payment is done you will receive a confirmation message and an email on your registered number and email |
| 7. How do I cancel my orders? |
| • You can cancel your orders from your profile by going to manager subscription |
| 8. How do I check my payments and deductions done to my account? |
| • You can check visit My Account/Wallet history tab to check your current balance and deductions done in your account. |
| 9. What do I do if my order does not get delivered to me? |
| • For any support related queries you can write to us at support@twistedtiffin.com or call +917798155334 |
